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General FAQ's

FAQ
Can I install bigger wheels on my Electro & Company ETM RTR?
I want to upgrade my bike, where do I start?
I can't find my tickets or I am not getting a response to an existing ticket
I wrote an email to electroandcompany@gmail.com, but I have not received a response
Can I Use an RTR Mod 72V 35Ah or Touring 72V 45Ah Battery on an ETM RTR Alpha?
What is your warranty, return or exchange policy?
See all 23 articles

Troubleshooting
SOP: Help us Help you - A useful guide to streamline support and resolution
ETM RTR / ETM RTR Lite / RTR XL / RTR Alpha / Rizzler Troubleshooting Guide
How do I replace the brake lever on my ETM RTR?
How to center your brake caliper on your brake rotor
How do I remove the motor from my ETM RTR?
How do I remove the controller from the ETM RTR?
See all 16 articles

Fulfillment & Shipping
Why does my Tracking Number Show "Label Printed" but there are no updates?
Why Does My RTR Alpha or RTR XL Alpha or E-Drive Kart Show Fulfilled but I Have Not Received Tracking Yet?
I just received my bike, but I am missing my battery.
Why do you need ID verification?
Can I expedite the lead time on my order?
How can I cancel my order?
See all 9 articles

Custom Builds & Compatibility
Electric powertrain parts compatibility
Custom Builds - Full Size Dirt Bike Setup Guide
Custom Build - Quad Chassis Setup Guide
Custom Build - Shifter Kart / Go Kart Chassis Setup Guide
Do you guys have any kits for a Razor MX350 or RSF350?
Is the Ultimate 5000w Razor Kit v3.0 compatible with a 60V battery?
See all 7 articles