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General FAQ's

FAQ
How long does it take to charge my battery?
Electro & Company Logo Usage Guidelines
Warranty, Returns, Exchanges, and Cancellations
Can I install bigger wheels on my Electro & Company ETM RTR?
I want to upgrade my bike, where do I start?
I can't find my tickets or I am not getting a response to an existing ticket
See all 26 articles

Troubleshooting
SOP: Help us Help you - A useful guide to streamline support and resolution
TruMoto App & Controller Troubleshooting Guide
ETM RTR / ETM RTR Lite / RTR XL / RTR Alpha / Rizzler Troubleshooting Guide
My Brakes are locking up
How do I replace the brake lever on my ETM RTR?
How to center your brake caliper on your brake rotor
See all 19 articles

Fulfillment & Shipping
What is the status of my order?
Missing, Delayed, Damaged, or Misdelivered Shipment Guide
Why does my Tracking Number Show "Label Printed" but there are no updates?
Why Does My RTR Alpha or RTR XL Alpha or E-Drive Kart Show Fulfilled but I Have Not Received Tracking Yet?
I just received my bike, but I am missing my battery.
Why do you need ID verification?
See all 11 articles

Custom Builds & Compatibility
Can I use E&C razor fork tubes with my Hotpaxx fork clamps to fit a front brake on my E&C Super Motos?
Electric powertrain parts compatibility
Custom Builds - Full Size Dirt Bike Setup Guide
Custom Build - Quad Chassis Setup Guide
Custom Build - Shifter Kart / Go Kart Chassis Setup Guide
Do you guys have any kits for a Razor MX350 or RSF350?
See all 8 articles