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Fulfillment & Shipping

Why does my Tracking Number Show "Label Printed" but there are no updates?
OverviewIt is common for customers to receive a tracking number and see a tracking status of:Label Printed orUPS Awai...
Why Does My RTR Alpha or RTR XL Alpha or E-Drive Kart Show Fulfilled but I Have Not Received Tracking Yet?
OverviewRTR Alpha, RTR XL Alpha and E-Drift Kart models are shipped differently than many of our other products in or...
I just received my bike, but I am missing my battery.
Yes! The ETM RTR Sport and ETM RTR XL battery ships in a separate package. In most cases, the package should arrive a...
Why do you need ID verification?
In most cases we do not, but in the event that your billing and shipping addresses do not match, we will require proo...
Can I expedite the lead time on my order?
Unfortunately Electro & Company cannot expedite the lead time on any order. The lead time is the total amount of time...
How can I cancel my order?
We're sorry to hear you're thinking of canceling. If there's anything we can do to help—whether it's changing an item...
What is a lead time?
What is a lead time?Lead time refers to the amount of time between when an order is placed and when it is ready to sh...
Do you ship internationally?
At the moment, Electro & Company is not shipping complete bikes internationally. Only powertrain kits are available t...
I would like to have the upgrade parts already installed on my ETM RTR before it ships, can you do that?
Unfortunately we are not offering options to preinstalled parts on the bike prior to fulfillment. As the ETM RTR is f...