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  1. Electro & Company, Inc.
  2. General FAQ's
  3. Troubleshooting

Troubleshooting

SOP: Help us Help you - A useful guide to streamline support and resolution
How to Help Us Help YouOur support team is committed to resolving your concern as quickly as possible. Providing the ...
June 19, 2026 23:33
ETM RTR / ETM RTR Lite / RTR XL / RTR Alpha / Rizzler Troubleshooting Guide
    ETM RTR / ETM RTR Lite / RTR XL / RTR Alpha / Rizzler Troubleshooting Guide v1.4 SymptomsPossible CausesRecommend...
June 29, 2026 22:19
How do I replace the brake lever on my ETM RTR?
Remove 2mm set screw from the pivot point on the brake leverUsing a punch, tap the silver pin downwards, it will exit...
June 19, 2026 23:33
How to center your brake caliper on your brake rotor
To center your brake caliper: 1. Loosen the 2 bolts shown below so that they're hand tight2. Firmly press the brake l...
June 19, 2026 23:33
How do I remove the motor from my ETM RTR?
To remove the motor:1. Remove your battery2. Key on the bike to discharge any stored voltage in the controller3. Remo...
June 19, 2026 23:33
How do I remove the controller from the ETM RTR?
To remove the controller:1. Remove your battery2. Turn key switch on (This will discharge any stored energy in the co...
June 19, 2026 23:33
My Brakes are locking up
OverviewIf your brakes are dragging or locking up, your brake lever freeplay may be out of spec.Proper freeplay ensur...
June 19, 2026 23:33
Brakes squeaking? Make sure you bed your brakes in!
🏁 Dirt Bike Brake Pad Bedding Procedure✅ Step 1: Find a Safe AreaFlat road, empty parking lot, or long dirt roadNo tr...
June 19, 2026 23:33
I'm not able to connect my bike to the TruMoto App.
I'm Not Able to Connect My Controller to the TruMoto AppOverviewThe most common reason a controller will not connect ...
June 20, 2026 02:42
Why is my battery charge dropping rapidly on my bike?
The ETM RTR Display reads its SOC (State of Charge) based on current battery voltage. Under load there is a phenomeno...
June 19, 2026 23:33
Why does the charger "Pap" when I connect it to the battery?
That little “pop / snap / pap” when you plug a 72V charger into a 72V battery is almost always inrush current. Totall...
June 19, 2026 23:33
My powertrain kit is not powering on
🔌 1. Check All Connections Ensure all connectors (battery to controller, controller to motor, throttle, display, etc...
June 19, 2026 23:33
My motor is stuttering or cogging, what is going on?
STOP USE IMMEDIATELY!!! Do not run your motor in this faulted state, you can damage your motor further or damage your...
June 19, 2026 23:33
The bike is stuttering or cutting out when on a stand when pinning the throttle
With sinusoidal motor control and field weakening it is not abnormal to experience oscillations without any load appl...
June 19, 2026 23:33
How to you tune and adjust the DKD Display?
Great question! We have some useful resources linked below that should assist you in getting your DKD dialed in for y...
June 19, 2026 23:33
SB-1626
Service Bulletin: Rizzler Controller Harness Replacement Subject: Controller Failure Risk: Main Harness Replacement f...
June 19, 2026 23:33

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