Need help to get ripping? Need help to get ripping?

FAQ

I want to upgrade my bike, where do I start?
The Three Key Components That Determine PowerAn electric powertrain consists of three main components that determine ...
I can't find my tickets or I am not getting a response to an existing ticket
With the new ticketing system, there is also a portal for customers to review all open tickets and respond from there...
I wrote an email to electroandcompany@gmail.com, but I have not received a response
That is correct! With our new ticketing system, Electro & Company are no longer monitoring that email inbox. All inqu...
Can I Use an RTR Mod 72V 35Ah or Touring 72V 45Ah Battery on an ETM RTR Alpha?
Short AnswerNo.The ETM RTR Alpha is designed around an 81V nominal battery system, while the RTR Mod 72V 35Ah and Tou...
What is your warranty, return or exchange policy?
Details on our warranty, return or exchange policy can be found in our Terms and Conditions.
I submitted a ticket, but I have not heard back from you, what is going on?
Not quite. Our customer support and service team takes pride in responding to all inquiries and support tickets withi...
I'm trying to share a video in the ticket, but permissions are restricted, how do I update permissions?
✅ Method (from Google Drive)1. Locate your fileGo to Google DriveFind your video file2. Open sharing settingsRight-cl...
I am missing my QR code for my RTR Mod Pack or Touring Pack
If you purchased an RTR Mod Pack or Touring Pack and are unable to locate the QR code included with your kit, don’t w...
What is the best way to get in touch with Electro & Company?
The best way to contact Electro & Company is through our customer support ticket system.Because we receive hundreds o...
Can you use the stock wheel spacers for the Mag Wheels?
The Mag Wheels come with a specific wheel spacer set that should be used that are different from the stock wheel spac...
Do you offer a Military Discount?
Electro & Company does honor active military and veterans with a 7% discount. If you can please make a customer accou...
How do I know how many cells in series my battery is?
🔋 Lithium-Ion Battery Voltage Chart Nominal System VoltageSeries Cells (S)Nominal VoltageFully Charged (Max)Low Volta...
What is the best way to store my battery?
🔋 1. Store at Partial Charge (~40–60%)Why: Reduces chemical stress and degradation.Avoid: Storing fully charged (100%...
An item is out of stock, when will you be getting more?
We receive bi-weekly shipments, it is best to sign up for the Notify Me emails on the product listing to be notified ...
Do you provide a MCO or Manufacturer's Certificate of Origin?
Yes! Electro & Company is pleased to announce that we can now issue an MCO or Manufacturer's Certificate of Origin. P...
I would like to buy my ETM RTR with the upgraded battery, can I do that?
The ETM RTR was designed around the 25ah battery to ensure proper front to rear weight bias. That being said, we unde...
What is the weight capacity of the ETM RTR?
The stock powertrain on the bike was designed around an 180 lb rider. That being said, the frame is extremely robust ...
How do I wash my bike?
When washing your electric bike it is important to protect sensitive electronics from possible water intrusion by fol...
How do I look at old order history from the past website?
Please CLICK HERE to be taken to old order history. 
Can you ship to Hawaii, Alaska or other non-contiguous US areas?
If you are trying to order from any of these locations and getting an error it is likely one or more items is prohibi...
Do Gift Cards Expire?
Purchased gift cards never expire, ensuring you can shop at your leisure. Promotional gift cards, however, are valid ...
What payment methods do you accept?
We accept all major credit cards; Visa, Mastercard, American Express & Discover.