Warranty, Returns, Exchanges, and Cancellations

This guide summarizes Electro & Company’s current policies. The complete Terms and Conditions control if this summary differs from the published policy.

Warranty Coverage for Complete Bikes

Complete bikes include a 30-day limited warranty against defects, a six-month limited warranty on powertrain components, and a 30% discount on powertrain components during the first year.

Covered powertrain components:

• Motor
• Controller
• Display
• Battery

Warranty coverage is non-transferable.

Warranty Coverage for Parts and Kits

Parts and kits include a 30-day limited warranty against defects on all products and a six-month limited warranty against defects on motors, controllers, and E&C batteries. Coverage is non-transferable.

Eon Lithium Batteries

Eon Lithium batteries include a one-year limited manufacturer warranty administered under Eon Lithium’s warranty terms. Eon Lithium determines whether a failure qualifies.

What Is Not Covered?

• Normal wear and tear
• Tires, tubes, brake pads, brake rotors, chains, and sprockets
• Water, accident, or crash damage
• Damage caused by non-E&C parts
• Abuse, misuse, or unauthorized modifications
• Incorrect installation
• Overheating caused by use, setup, or installation

E&C or the applicable manufacturer will inspect the evidence and determine warranty eligibility.

Warranty Shipping

Lower 48 states: E&C pays approved warranty shipping both ways during the first 30 days. After 30 days, the customer is responsible for shipping the product to E&C.

Outside the lower 48: the customer is responsible for shipping both ways.

Do not ship a battery, motor, controller, or other product until Support provides instructions. Batteries require special handling.

Returns and Exchanges

Due to the DIY and custom nature of E&C products, returns are not accepted. E&C instead provides troubleshooting, technical support, repair services, and warranty assistance when applicable.

The Terms do not provide a general exchange program. If you received the wrong item, an incomplete shipment, or an apparently defective product, contact Support before installation or use.

Cancellations and Order Changes

Stock-product orders may be canceled until sent to fulfillment. Once fulfillment begins, cancellation may no longer be possible. Custom-order changes require written authorization and may affect price and delivery time.

A refund requested after E&C receives payment is subject to a 5% non-refundable reservation fee. Approved refunds generally take 3–7 business days to appear.

How to Request Warranty Assistance

• Original purchaser’s name and order number
• Product, model, and serial/device ID
• Detailed problem description and relevant event history
• Modifications or non-E&C components
• Clear connection photos and a short video when safe
• Error-code images
• ANT BMS screenshots for applicable batteries

Stop using the product immediately for smoke, swelling, leaking, hissing, melted connectors, severe heat, unusual odor, or unexpected motor operation.

Read the complete Terms and Conditions

Submit a support request