In most cases we do not, but in the event that your billing and shipping addresses do not match, we will require proof of ID to your billing address or another form of verification to avoid fraud issues.
This verification can be accomplished 1 of 2 ways:
• A clear photo of a government-issued ID matching the billing name and address including a SELFIE holding the ID
OR
• A screenshot of your bank statement showing the charge from Electro & Company MATCHING the charge on the order (You can mark off any other personal information not pertaining to the bank charge)
Once your order has been verified, we can note your order for any future orders so that you don't have to worry about this every time you order from us.
Related to:
0
0
Was this article helpful?
0 out of 0 found this helpful
Articles in this section
- What is the status of my order?
- Missing, Delayed, Damaged, or Misdelivered Shipment Guide
- Why does my Tracking Number Show "Label Printed" but there are no updates?
- Why Does My RTR Alpha or RTR XL Alpha or E-Drive Kart Show Fulfilled but I Have Not Received Tracking Yet?
- I just received my bike, but I am missing my battery.
- Why do you need ID verification?
- Can I expedite the lead time on my order?
- How can I cancel my order?
- What is a lead time?
- Do you ship internationally?
Add comment
Article is closed for comments.