I can't find my tickets or I am not getting a response to an existing ticket

With the new ticketing system, there is also a portal for customers to review all open tickets and respond from there as well! This ensures you are able to actively see all responses and respond as needed to any open tickets that you have open regardless of email settings and helps everyone keep track of their tickets and conversations with support. 

1. Locate the Sign in button on the top right of the knowledge base

   

   Note: Mobile users should look for the hamburger button on the top right to expand the menu

2. Click Sign in

   

3. Sign into your account or sign up using the email that you used to make your ticket

4. Now that you're signed in, you will see the person shadow on the top right

   

   Note: Mobile users should look for the hamburger button on the top right to expand the menu

5. Tap the person shadow to see the following menu

   

6. Tap Requests to see all active requests

   

7. Tap the ticket link to view all communication history and respond to E&C Agents