I am missing my QR code for my RTR Mod Pack or Touring Pack

If you purchased an RTR Mod Pack or Touring Pack and are unable to locate the QR code included with your kit, don’t worry — we can help get you the access you need.

Each RTR Mod Pack and Touring Pack includes a unique QR code that provides access within your TruMoto Controller to harness the full power of the battery pack.

Where the QR code is normally located

The QR code is typically included:

• On a sticker on the top lid of the battery itself

Before submitting a request, we recommend looking over the battery and perhaps in the packaging in case it fell off in the box. 

If your QR code is missing

If you are unable to locate the QR code, please submit a request through our support portal so our team can assist you.

When submitting your request, please include the following information to help us process it quickly:

• Your order number

• A photo of the product you received

• The name of the pack (RTR Mod Pack or Touring Pack)

Submit a support request

You can submit a ticket HERE.

If you purchased the battery USED through a private sale, we do request the information of the person that you purchased it from so that we can properly document ownership in our system.