I'm trying to share a video in the ticket, but permissions are restricted, how do I update permissions?

✅ Method (from Google Drive)

1. Locate your file

• Go to Google Drive
• Find your video file

2. Open sharing settings

• Tap the 3 dots (⋮) next to the file

  

• Click “Share”

  

  • Click “Share” again

3. Change access

In the pop-up:

• Under General access, click the dropdown
• Change:
  • From “Restricted”
  • 👉 To “Anyone with the link”

4. Set permission level

• Make sure it says:
  • Viewer (recommended for videos)

5. Copy link

• Click “Copy link”

✅ Steps on Mobile (iPhone)

1. Open Google Drive

• Launch the app
• Find your video file

2. Open file options

• Tap the 3 dots (⋮) next to the file

  

3. Tap “Manage access”

• This opens the sharing settings

  

4. Change access

• Look for “General access”
• Tap it and switch:
  • From Restricted

  • 👉 To Anyone with the link

    

5. Set permission

• Choose:
  • Viewer (recommended)

6. Copy link

• Tap Copy link

  

✅ Steps on Mobile (Android)

1. Open Google Drive

• Launch the app
• Find your video file

2. Open file options

• Tap the 3 dots (⋮) next to the file

  

3. Tap “Manage access”

• This opens the sharing settings

  

4. Change access

• Look for “General access”

• Tap Change

  

  
   

• Click arrow to right of Restricted

  

5. Set permission

• Choose:
  • From Restricted

  • 👉 To Anyone with the link

    

6. Copy link

• Tap Copy link