I submitted a ticket, but I have not heard back from you, what is going on?

Not quite. Our customer support and service team takes pride in responding to all inquiries and support tickets within 24 hours or less whenever possible.

That said, our hours of operation are:

Monday – Friday: 9:00 AM – 4:00 PM (PT)

We are closed on weekends and most major holidays. If you submit a ticket outside of business hours, especially over the weekend, please allow some extra time on Mondays as our team works through the ticket queue. In the meantime, our Knowledge Center is a great resource and often has quick answers to common questions.

Another common reason for delayed communication is a full email inbox. Since our ticketing system is email-based, replies cannot be delivered if your inbox has reached its storage limit.

To resolve this, we recommend:

• Deleting or archiving old emails, especially large attachments

• Emptying your spam and trash folders

• Checking your email provider’s storage limits and upgrading if needed

Once space is cleared, our replies will come through normally.

If you’re still having trouble, feel free to submit a new ticket using an alternate email address.

Or you need to check your SPAM Folder