What is the best way to get in touch with Electro & Company?

The best way to contact Electro & Company is through our customer support ticket system.

Because we receive hundreds of inquiries each day, our ticketing system allows our support team to organize and respond to every request as efficiently as possible. This ensures that each inquiry is routed to the appropriate team member and handled in the order it was received.

Submitting a ticket also allows us to keep a complete record of your conversation, attachments, order details, and troubleshooting information in one place. This helps us provide faster and more accurate support.

How to contact us

To reach our support team, please submit a request through our support portal:

Submit a ticket HERE

Once your ticket is submitted, you will receive a confirmation email with your ticket number. Our team will review your request and respond as soon as possible.

It is recommended to fill out the ticket as accurately as possible to the best of your ability to ensure that the support team has all the needed details to effectively respond to your inquiry. 

Response times

Our support team typically responds within 24 hours or less during business hours.

Support Hours:
Monday – Friday
9:00 AM – 4:00 PM (PT)

Requests submitted outside of business hours, on weekends, or during major holidays will be answered the next business day.

Phone support

At this time, Electro & Company does not offer direct phone support. Using our ticket system allows us to provide faster, more organized service and ensures that no inquiries are missed.

Should a phone call be necessary to continue troubleshooting, a team member may request to schedule a call to assist in troubleshooting the ticket, however, these cases are generally rare and would only happen after we have received all requested information via the ticketing system, i.e. photos, videos, etc.