My powertrain kit is not powering on

🔌 1. Check All Connections

• Ensure all connectors (battery to controller, controller to motor, throttle, display, etc.) are fully plugged in and correctly oriented.
• Look for bent pins, loose terminals, or reversed polarity.
• DO NOT disconnect and reconnect the battery, should there be an internal short within the controller, this will lead to an unsafe event

🔋 2. Verify Battery Voltage

• Use a multimeter to check the battery output voltage.
• Make sure it matches your system (e.g., a 72V system should read around ~84V fully charged).
• Has the battery been connected to a charger? If not, the BMS (Battery Management System) may be asleep and needs to be connected to a charger to wake up and allow power output.
• If the voltage is below the controller’s low-voltage cutoff, the system won’t turn on.

🔧 3. Confirm Controller Power-Up

• Does the controller make any noise, light up or show signs of activity?
• Is there a voltage displayed on the voltmeter when turned on?

🧠 4. Check for Error Codes or Blinking LEDs

• TruMoto Controllers may display an error message on the HUD
• A Votol controller would have a blinking light pattern of two flash pattern
• Kelly Controllers will have a beeping sequence of two patterns

🔄 5. Swap Components (if available)

• If possible, swap in a known-working battery, controller, or throttle to isolate the issue.
• This is especially useful if you suspect one component is DOA.

🔥 6. Check for Short Circuits or Heat

• If something gets hot quickly or sparks, stop immediately.
• Inspect for pinched wires, exposed leads, or wrong connections.

🆘 7. Contact Support

• If all else fails, take clear photos of your setup and wiring or capture a short video of your concern, and email them with a description of the issue including any information you discovered during your inspections and submit a ticket HERE.