How can I cancel my order?

We're sorry to hear you're thinking of canceling. If there's anything we can do to help—whether it's changing an item or updating your order—we're happy to assist.

If you do wish to proceed with a cancellation, please note that a 5% non-refundable reservation fee applies, as outlined in our Terms and Conditions.

To cancel your order, please submit a change my order ticket through the ticket submission form with written consent that you understand the 5% non-refundable reservation fee.

Want to make changes instead?
If you’d prefer to modify your order rather than cancel it, please submit a change my order ticket through the ticket submission form and let us know what changes you need to make.

Please note: Modifying your order instead of canceling allows you to avoid the 5% non-refundable reservation fee.

Refund Timing
Once your cancellation is confirmed and your refund is processed on our end, it typically takes 3–7 business days for the funds to appear back in your account. This timeline may vary depending on your bank or card issuer.